We aim to provide the best advice, guidance and care for our 170,000 patients. This area of our website is dedicated to providing that information.
To view our Data Protection Policy please click here.
Complaints
If you, a family member or someone you care for has received treatment or care you are unhappy with, you may wish to make a complaint. The process for this is as follows:
- You could raise your concerns verbally with the Operational Business Manager, we aim to resolve all concerns by the end of the following working day.
- If the concern you raised cannot be resolved by the end of the next working day, you can make a formal complaint to Safecare. Please see the advice, guidance and form in the pack linked below.
Friends and Family Test
The NHS Friends and Family Test is a nationwide initiative to gain feedback from patients about the care and treatment they receive during an NHS appointment. Your feedback is our best way of knowing where we are doing well or where we could do better. Please complete the questionnaire to the right. We very much appreciate your time.